If a customer disputes charges recorded on a bill, the normal procedure is as follows:

  1. The utility service office should be notified of the exact nature of the dispute. 
  2. Suggestions will be given on things to check that may have contributed to the unusual bill. 
  3. The meter will be reread and the customer notified of the results when needed. 
  4. If questions still exist, at least half of the bill needs to be paid while the dispute is being resolved. 

Every effort will be made to resolve disagreements and misunderstandings in a timely manner. 

Do not hesitate to contact the utility service office if you have any questions pertaining to a bill. Call 830-334-3676 or visit our office in City Hall.